3:06 am, February 10, 2011
MARSHALL Motor Group’s Volvo dealership in Grantham has been named as the top Volvo dealership in the UK.
The family-owned business’ Grantham Volvo showroom won the prestigious, beating 121 other dealers in the process.
Daksh Gupta, chief executive of Marshall (pictured) said: ‘This is tremendous news for Marshall but especially for our great team at Grantham. I could not be happier or more proud of them.’
The national ranking is based on a balanced-scorecard of measures, including customer satisfaction, sales, aftersales and profitability. The scores are published each month until October each year and then the dealers are kept waiting for the final result which was published this week.
Gupta added: ‘This is a comprehensive scoring programme which looks at every single part of the business and to win means that our team at Grantham Volvo has excelled across the board throughout the year, maintaining a focus on all of the important elements of a successful business, including the all-important customer satisfaction measure.’
Marshall has represented the Volvo brand for nearly ten years and acquired the Grantham business in 2004. Marshall also represents Volvo in Nottingham, Cambridge and Peterborough.
‘We have a great relationship with Volvo built on a partnership approach and look forward to strengthening that further following this news,’ Gupta added.
