Audi launches real-time service booking tool

Time 9:10 am, February 6, 2013

faf99c06-618d-4711-9fbb-bf2a49f49b48AUDI has launched the industry’s first online booking facility capable of managing servicing and MOT requests in real-time and confirming appointments almost immediately.

From now on, says Audi, customers using the majority of the UK’s Audi Centres can forget about opening hours, busy service departments and congested phone lines when they want a service or MOT appointment, or even just a replacement tyre.

Instead, they can visit the ‘Owners Area’ and arrange everything they need from their local Audi Centre.

The system facilitates booking of a range of appointments, including major and minor services, complimentary healthchecks, MOTs, tyre replacements, general investigations and diagnostics.

It also offers various mobility preferences for convenience, including courtesy car booking, collection and delivery, courtesy lift arrangements, while-you-wait services and the option to select the Audi Cam video-based diagnosis service.

Customers choose their preferred Audi Centre, and then they are then asked to select the service they require. Available times and dates are then offered, and can be selected along with additional services such as a courtesy car or courtesy lift.

Once a selection is made, the chosen date and time is immediately blocked out by the system for the customer and a confirmation is displayed including a booking reference number and an estimated total cost for the work booked. Finally, this price is confirmed by the Audi Centre by either email or text.

John Bower, head of service and parts operations at Audi UK, welcomed the new initiative: ‘The convenience factor is crucial to the continued success of our Audi Centres, so I’m delighted that this new booking facility is going to genuinely save our customers time and effort.

‘At the same time it’s also going to enable us to confirm arrangements and convey pricing estimates virtually instantly, and with greater clarity – I’m confident that use of this simple but highly effective tool will soon become second nature to many Audi owners.’

James Batchelor's avatar

James – or Batch as he’s known – started at Car Dealer in 2010, first as the work experience boy, eventually becoming editor in 2013. He worked for Auto Express as editor-at-large and was the face of Carbuyer’s YouTube reviews. In 2020, he went freelance and now writes for a number of national titles and contributes regularly to Car Dealer. In October 2021 he became Car Dealer's associate editor.

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