FORD technicians working across its dealer network have been praised for the high quality of their vehicle servicing by RAC engineers. This follows a 10-year association to provide independent assessment of Ford’s customer vehicle servicing and repair standards.
The RAC Service Workshop Quality Programme, introduced in March 2005, carries out up to 10,000 Ford service inspections every year – which equates to about 30 dealer visits every day. The programme was created to ensure that the work of technicians across Ford’s network met the expectations of the Blue Oval and its customers, through individual assessments and unannounced workshop audits.
These checks are in addition to Ford’s existing quality control methods, and ensure that the dealer has carried out all requested work in full and to the required standard. The Ford dealer network is the only group in the UK to partner with the RAC on these quality control audits.
Jon Wellsman, director at Ford’s customer service division, said: ‘These independent checks, provided by a recognised and trusted organisation, should provide peace of mind to customers that a Ford dealer is the best place to take their vehicle.’
Adrian McCarthy, RAC roadside operations manager, added: ‘The quality programme is constantly evolving to meet the needs of Ford’s dealers. Ensuring that customers have total confidence in the dealer network is a priority for us, and by helping to maintain the strict workshop quality standards set by Ford, customers should feel confident taking their vehicle to a Ford authorised repairer year after year, far beyond the warranty period.’
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