7:14 am, February 10, 2011
MAZDA dealers have once again emerged as the nation’s best for customer satisfaction it has been revealed.
The marque and its dealers topped the automotive sector of the latest UK customer satisfaction index with a score of 83.3 percent, well above the car industry average of 78.4 percent, and up on July 2010 when Mazda scored 80.6 per cent.
‘This survey result is another strong testament to the quality of our products, our customer service philosophy and the ability of Mazda dealers across the nation to focus on what UK motorists really want,’ said Steve Jelliss, aftersales director, Mazda UK. ‘Top place, with a higher score, confirms that our whole organisation and franchise network continues to be focused on delivering a quality and professional service at a reasonable cost, to ensure that Mazda ownership is a truly satisfying experience.’
Following Mazda’s 83.3 per cent was Volvo with 81.5 per cent, BMW Mini with 80 per cent, Toyota with 79.2 per cent, while Mercedes-Benz scored 79.6 per cent.
