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Moneybarn owner to focus on car finance provider as part of new strategy as it quits doorstep lending

  • Provident Financial made £113.5m pre-tax loss in 2020 but Moneybarn made £10.9m profit
  • Demand for vehicle finance is increasing month on month, says Provident CEO
  • Thousands of jobs are now at risk at parent company

Time 1 month ago

The owner of Moneybarn is to focus on the non-prime car finance provider as part of its new business strategy after announcing it was quitting doorstep lending after 141 years.

A total of 2,100 jobs at sub-prime lender Provident Financial are now at risk, it confirmed today (May 10), adding that the move was down to ‘changing industry and regulatory dynamics’ as well as ‘shifting customer preferences’.

Bosses at the credit business said they would instead be concentrating on the Moneybarn car finance business as well as the Vanquis Bank credit card division, which have both been doing well, including seeing increasing demand for vehicle finance.


It comes as Provident revealed it suffered a £113.5m pre-tax loss in 2020, with £74.9m losses in the home credit division alone.

By comparison, Moneybarn brought in a pre-tax profit of £10.9m, while Vanquis Bank made £38m.

Provident chief executive Malcolm Le May said: ‘It is with deepest regret that we have decided to withdraw from the home credit market and we intend to either place the business into managed run-off or consider a disposal.’

Winding down the business or selling it will cost Provident some £100m.

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Le May added: ‘Our credit card and vehicle finance businesses saw improving trends during the first quarter of 2021, with credit card spend improving and the demand for vehicle finance increasing month on month.

‘These positive trends, supported by the group’s strong balance sheet, mean that we feel confident about how we are positioned in our markets.’

Provident’s doorstep lending division had suffered a spike of mis-selling complaints by customers recently, among other problems.

Claims management companies have also targeted it as a new stream of revenue after the deadline for the payment protection insurance mis-selling scandal passed.

Provident wrote to customers in March warning them that its consumer credit division could collapse into administration because of the large number of compensation claims.

It also revealed that the Financial Conduct Authority (FCA) had launched a probe in February into a number of issues, including whether it carried out proper affordability checks before lending.

The investigation is set to be completed by next year, but Provident said: ‘The appointment of investigators does not mean that the FCA has determined that rule breaches or any other contraventions have occurred.’

In February 2020, it was revealed that Moneybarn had been ordered to pay out nearly £33m over its mistreatment of customers.

John Bowman's avatar

John has been with Car Dealer since 2013 after spending 25 years in the newspaper industry as a reporter then a sub-editor/assistant chief sub-editor on regional and national titles. John is chief sub-editor in the editorial department, working on Car Dealer, as well as handling social media.

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