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Mumsnet ranks Lookers number one motor retailer among families

Time 9:13 am, July 20, 2018

NATIONAL motor dealer Lookers has become the only motor retailer in the UK to receive both badges that are available from parenting website Mumsnet.

The group can now boast a Mumsnet Rated retailer badge in addition to its Family Friendly employer badge, highlighting the efforts it has made in recent months to attract parents and children to its dealerships.

The badge was awarded after the multi-franchised retailer scored an impressive satisfaction rating of 71 per cent among its customers, with families particularly satisfied with its customer service.


This resulted in 83 per cent stating that they would visit one of Lookers’ 153 dealerships again, while 75 per cent would recommend the retailer to a friend or family member.

An impressive 70 per cent of families also said that the wide range of new and used cars at Lookers and the quality of aftercare it offered meant that it represented good value for money.

The stamp of approval is in recognition of a number of recent in-dealership initiatives aimed at attracting more families. Among those most welcomed by families were areas for children, a comprehensive selection of available refreshments and modern changing facilities.

The recent launch of the new Lookers mascot, Lucky the Dog, has also helped the retailer create a more family-friendly image, with children able to take away a plush Lucky soft toy and range of Lucky story books.


Andrew Stephenson, group people director at Lookers, said: ‘We are absolutely delighted and immensely proud to be the only motor retailer to be awarded with both Mumsnet badges. So many of our vehicles are targeted towards families, so it makes absolute sense that our dealerships should reflect this.

‘Purchasing a new car is an important moment that all the family can be a part of and we encourage this right across the business.

‘We also have equal appeal amongst our employees, having already received a Family Friendly Retailer badge from Mumsnet for our family-focused workplace culture, which has been enhanced in recent years by an improved benefits package, including additional holidays and a full year’s maternity leave.’

Justine Roberts, Mumsnet co-founder and CEO, said: ‘Lookers have pulled off this rare double accolade by embracing families, both as a retail business and as an employer. We’re very happy to award them Mumsnet Rated for their customer service and Family Friendly for their employment practices.’

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Dave Brown's avatar

Dave, production editor on Car Dealer Magazine, is a journalist with more than 30 years' experience in the worlds of newspapers, magazines and public relations.

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