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New rules coming – which mean a customer can reject a car within the first 30 days after purchase

Time 6 years ago

Lawgistics_logoLAWGISTICS today warned dealers to be aware of the new regulations coming in on October 1 when The Consumer Right Act comes into force.

And one regulation will be a game changer for dealers whenever they sell a vehicle.

One of the new rules is the ‘short term right to reject’ covered in Section 22 of the Act. If a consumer complains of a fault with the vehicle in the first 30 days, they will be entitled to return it for a refund.


Dealers can say they will repair the vehicle for them, but the consumer is not obliged to accept that – and can simply insist on a refund, which dealers will be legally obliged to give.

Lawgistics say: ‘The Consumer Right Act 2015 comes into force on October 1, 2015. From that date, the Sale of Goods Act 1979 will become largely redundant for all business-to-consumer sales, which will then be covered by the new Act.

The slight saving grace for dealers is that it is down to the consumer to show there is a fault and that it was present at the time of delivery.

We strongly recommend dealers take the time before October 1 to review their pre-delivery processes to ensure they do all they can to put themselves in a position to argue that any fault was not present at the time of delivery.


‘Putting a new independent MOT on a car can never be a bad idea nor can using one of our visual safety checklist/estimate pads.’

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Colin Channon's avatar

Colin is a former editor of Car Dealer. He left the magazine in August 2015.

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