9:05 am, October 25, 2010
THE RAC has joined forces with Motor Codes and has announced plans to assist UK motorists with car repairs and maintenance.
The firm will now offer its two million monthly online visitors a ‘Garage Finder’ tool that identifies the nearest reputable garage to a user’s postcode or town – bringing garages more customers and business.
The tool is set to increase the half a million annual searches on the Motor Codes website already, and will result in the number of garages subscribing to the Motor Industry Code of Practice rising. Adrian McCarthy, head of RAC technical services, said: ‘RAC inspectors already carry out periodic garage checks to make sure standards are being maintained, so directing members of the public to these garages makes perfect sense.
‘The Motor Codes service is unique, in that it offers a nationwide network of garages that are backed-up by regular RAC audits and the Code’s dispute resolution service.’
Complementing the Garage Finder tool is the Code Survey that gathers customer feedback to enable businesses to make improvements – a survey that within recent months has seen responses increase by over 350 per cent.
Chris Mason, Motor Codes director, said: ‘Garages offering a safe haven where motorists can experience a high standard of customer service and skilled workmanship are already fulfilling the core function of a Motor Codes business.
‘Subscribing to the Code enables these garages to stand up and be counted as one of the good guys and recognition on a platform such as the RAC website will reinforce this status to new and existing customers.’
More information about the Survey can be found at: www.motorcodes.co.uk and the Garage Finder at: www.rac.co.uk/products-services/garage-finder/
by JAMES BATCHELOR
