Renault celebrates success in Auto Express Driver Power survey

10:32 am, July 27, 2016

RENAULT has achieved its best-ever performance in the Auto Express Driver Power survey for dealer aftersales service satisfaction, topping the survey for the first time.

Across the whole Renault range, customers were, on average, 94.4 per cent satisfied with their overall aftersales experience at a Renault dealership in the 2016 survey.

The impressive result sees the French car manufacturer rise through the rankings from 12^th, out of 31 brands, in the survey in 2015.

The announcement comes after Renault received its best ever ranking in the Auto Express Driver Power vehicle ownership survey, with the Zoe electric supermini and Renault Kadjar crossover awarded second and third overall respectively out of 183 vehicles surveyed.

Mark Crockett, director of total customer experience, Groupe Renault UK & Ireland, said: ‘This outstanding result demonstrates the progression of our vehicles and reaffirms our commitment to customer service throughout the entire lifespan of our cars.

‘We are delighted to have topped the list, especially as this comes directly from our own customers. We strive to provide customers with the very best ownership experience, and 94.4 per cent of customers stating they have been satisfied with our aftersales service is proof of that.’

Brian Walters, director of research and insights at Driver Power, said: ‘Renault improved in all six of the Driver Power aftersales attributes, most notably in keeping its customers informed on progress and cost of work, and the technical knowledge of its workshop employees.

‘Renault now leads the industry with respect to the helpfulness and attitude of its dealership personnel. In fact, Renault is among the top three brands in all six of the Driver Power dealer attributes.’