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Up to 50 new jobs created by Startline as customer services move in-house

Time 3 years ago

UP TO 50 new jobs are being created by Startline Motor Finance this year as the business transfers its customer services function in-house.

The move will also see a doubling of office space with an additional 7,500 square feet taken at the company’s Skypark One headquarters in Glasgow.

Paul Burgess, CEO, explained: ‘Since our inception, we have outsourced our customer services function. However, the timing is right for Startline to assume responsibility for our portfolio internally as the business matures.


‘Customer services includes all of the activity that might be needed by customers during the life of their finance agreement, from changing direct debit details to asset management.

‘All our stakeholders are keen to make a success of this transition. The move will give us greater control over the customer journey and help us to continue to drive our service standards.

‘It is an exciting change and also a vote of confidence in the quality of staff that we believe we will be able to recruit in and around Glasgow, with the hiring process already under way.’

Startline is expanding rapidly. During 2018, it doubled the number of staff employed to 80, moved into offices that were more than twice the size of its previous premises, and ended the year with business volumes up by more than 20 per cent.


Our picture shows Paul Burgess, left, Startline CEO, with Gregor Sutherland, chief operating officer.

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Dave Brown's avatar

Dave, production editor on Car Dealer Magazine, is a journalist with more than 30 years' experience in the worlds of newspapers, magazines and public relations.

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