Motor Codes Helpline recovers losses for car owners

Time 7:03 am, August 20, 2013

MCMotor Codes has released half-year results from its advice helpline service.

Figures show a low level of consumer detriment among new car buyers and car servicing customers of Motor Codes subscribers.

According to the results, in the first half of 2013, £174,000 was secured in pay-outs for car owners, suggesting just a £350,000 consumer detriment within the Motor Codes network, for the year.

The total number of calls taken by the advice helpline in the first six months of 2013 totaled at 6,753. Coupled with a £20 million business referral figure, these figures imply a high level of customer service.

Similarly, so far this year, false claims worth £390,000 have been rejected by Motor Codes, providing significant financial protection for garages already feeling the pinch in a tough and competitive climate.

Motor Codes advice line manager, Holly McAllister, said: ‘The volume of calls now coming through our advice line service, balanced with the comparatively low number of refunds that we have to secure for people, sends a strong message: that you’re likely to have a safe, stress-free garage experience if you choose a Motor Codes garage.

‘There are more than 7,600 Motor Codes subscribers across the UK and what we can confidently say is that you remove the risk of a rip-off, if you do business within this network. Our advice service provides the extra reassurance that people need.’

She added: ‘What the figures show is that now, we can tell people that if a garage doesn’t show a Motor Codes Trading Standards Institute-approved logo, don’t risk using it.’


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