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Motor Codes Helpline recovers losses for car owners

Time 8 years ago

MCMotor Codes has released half-year results from its advice helpline service.

Figures show a low level of consumer detriment among new car buyers and car servicing customers of Motor Codes subscribers.

According to the results, in the first half of 2013, £174,000 was secured in pay-outs for car owners, suggesting just a £350,000 consumer detriment within the Motor Codes network, for the year.

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The total number of calls taken by the advice helpline in the first six months of 2013 totaled at 6,753. Coupled with a £20 million business referral figure, these figures imply a high level of customer service.

Similarly, so far this year, false claims worth £390,000 have been rejected by Motor Codes, providing significant financial protection for garages already feeling the pinch in a tough and competitive climate.

Motor Codes advice line manager, Holly McAllister, said: ‘The volume of calls now coming through our advice line service, balanced with the comparatively low number of refunds that we have to secure for people, sends a strong message: that you’re likely to have a safe, stress-free garage experience if you choose a Motor Codes garage.

‘There are more than 7,600 Motor Codes subscribers across the UK and what we can confidently say is that you remove the risk of a rip-off, if you do business within this network. Our advice service provides the extra reassurance that people need.’


She added: ‘What the figures show is that now, we can tell people that if a garage doesn’t show a Motor Codes Trading Standards Institute-approved logo, don’t risk using it.’

 

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