Customer waiting area at Harwoods Volvo CroydonCustomer waiting area at Harwoods Volvo Croydon

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New vehicle repair centre for Harwoods Volvo halves customer waiting times

  • Crawley dealership now has separate vehicle repair centre in Coulsdon
  • Two technicians work on each car as part of Volvo Personal Service programme
  • Aftersales manager tells of delight at service centre’s opening

 

Time 3 weeks ago

Harwoods Volvo says a new vehicle repair centre at Coulsdon will slash customer waiting times in half.

Called Harwoods Volvo Croydon, it’s been spun off from the Crawley Volvo sales site and has two technicians working on each car.

Large glazing means customers can see everything that’s going on in the workshops from a comfortable seating area, which the dealership says feels more like a high-end living room than a garage waiting room.


The Gateway Business Park premises, which took about five months to build, offer services and MOTs as well as interior and exterior repairs.

There are six people in the team – the two technicians, a service adviser, parts adviser, aftersales manager and head of business.

Aftersales manager Kayleigh Harrop said: ‘The team and I are delighted to finally be able to open our new service centre, which shows Harwoods’ commitment to keeping our customers’ vehicles out on the road.

‘The centre offers our full selection of servicing options, and has been especially designed to connect people with their technicians for a smooth and transparent experience. 

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‘This has been certified by Volvo Personal Service, which endorses the high-quality service we deliver here at Harwoods Volvo Croydon.

‘We cannot wait to welcome customers new and old for a cup of coffee and a chat about their servicing needs in our new home.’

Jack Williams's avatar

Jack joined the Car Dealer team in 2021 as a staff writer. He previously worked as a national newspaper journalist for BNPS Press Agency. He has provided news and motoring stories for a number of national publications including The Sun, The Times and The Daily Mirror.

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