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September sees improved performance in dealership aftersales, says autoVHC

Time 1:24 pm, October 18, 2017

DEALERSHIPS in the UK saw improved performance in aftersales during September, according to data from autoVHC.

The electronic vehicle health check provider says that there was an average increase of eight per cent in the number of cars being brought into dealership workshops, rising from 267 to 289 in September.

The sample of 500 dealerships also showed a 17 per cent rise in vehicle health check completion, with an average rate of 205, compared with 175 in July.


The average invoice for a health check was £61, meaning aftersales departments saw an increase of £1,830 in profits. Amplified across the 1,900 dealers in the UK, this equates to an additional £9m.

Chris Saunders, business unit director at autoVHC, pictured, said: ‘Previous data revealed a poor start to Q3, with dealerships missing out on a significant amount of aftersales work.

‘The latest figures however are far more encouraging. Service departments clearly seized more of the revenue opportunities presented to them.

‘The generation of additional revenue during September is a welcome outcome where profits are concerned, especially given recent fears of a slowdown in vehicle sales. Moreover, it demonstrates that aftersales departments are placing a greater focus on ensuring processes are carried out effectively.’


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Dave Brown's avatar

Dave, production editor on Car Dealer Magazine, is a journalist with more than 30 years' experience in the worlds of newspapers, magazines and public relations.

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