9:02 am, February 24, 2014
SUZUKI is celebrating after achieving a top score in Motor Codes’ 2014 Report.
The Japanese car maker scored 97.55 per cent for aftersales customer service satisfaction in the report. Customers awarded the rating based on their own experiences of servicing and repairs carried out by brand’s network of dealers and authorised service centres.
The Service and Repair Code was developed by Motor Codes as a means of recognising quality within the industry and promoting peace of mind for motorists by helping them identify responsible garages and promoting good customer service.
Subscribers provide their customers with honest and fair services including offering them open and transparent pricing prior to work being carried out as well as working with competent and conscientious staff.
Denis Houston, aftersales director of Suzuki, said: ‘We are absolutely delighted with this excellent endorsement for our hard-working dealer network. This really shows our network are committed to offering an exceptional aftersales experience to all our customers, and our internal research and customer surveys further reinforce that.’
Chris Mason, managing director of Motor Codes added: ‘The beauty of the Motor Codes Report is that it’s based entirely on customer feedback. Suzuki dealers should be proud that they’ve scored so highly when it comes to the aftersales experience. After all, car servicing isn’t what we’d put at the top of our favourite things to spend money on!
‘As for the report as a whole, the overall results show quite clearly that you remove the risk of poor service if you trust your car to a Motor Codes service centre.’
