11:41 am, October 22, 2015
VAUXHALL dealers are to offer free inspections to any customers concerned about their Zafira models, the company confirmed today.
The move follows a number of incidents when Zafiras have burst into flames. Drivers of more than 130 of the cars, made between 2005 and 2014, have reported the issue that originates behind the glovebox causing the area to heat up.
This morning Vauxhall released a further statement. It said:
‘Vauxhall has carried out an investigation following reports of fire in the area of the heating and ventilation system in a number of Vauxhall Zafiras (Zafira B model launched in 2005, not current Zafira Tourer). While the number of incidents is very low in proportion to the number of vehicles on the road, we take this issue very seriously and will take further action.
‘The safety of our customers is the number one priority. Our investigations have found that a number of incidents have occurred due to previous repairs being performed improperly or using certain non-genuine parts.
‘For the time being, Vauxhall provides the following advice to Zafira B owners: If you are concerned about operating your vehicle or if you notice any unusual characteristics with the heating and ventilation system (for example a squeaking noise from the dashboard) you should contact your Vauxhall dealer and arrange for your vehicle to be inspected. This will be done at no cost.
‘Vauxhall will consider further actions as appropriate.’
A spokesperson added that a customer helpline would also be set up to offer advice to concerned customers.
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