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Cox Automotive launches open-platform Incadea DMS in the UK

Time 5 years ago

A MAJOR new open-platform dealership management system has arrived in the UK as Cox Automotive launches its global Incadea DMS.

This represents a major step forward for manufacturers and dealers looking for a DMS that is open and offers full integration to meet their business needs.

Paul Humphreys, managing director of Incadea UK, said: ‘We know what OEMs and dealers want: a credible, globally-proven open-platform DMS with the ability to integrate with third party systems – and we are providing it. The Incadea DMS has completed a successful trial with a UK dealer, with the installation taking just six months from inception to going live.


‘Our Incadea business arrives in the UK with more than 15 years of DMS experience and already operates in 90 countries. Until now, there has been no DMS provider in the UK offering full third-party integration with the size and scale to compete with the market leader.

‘As manufacturers and dealers have introduced more technology into the dealership, it has meant that dealers have to manage an increasing number of technology systems and platforms on a regular basis. Our incadea solution provides dealers with a complete retail operating system, which can already be fully integrated with a wide range of third party platforms, and our integration capabilities are constantly increasing. The result for dealers is improved efficiency, time saved and ultimately the opportunity to make more money.’

Joining the Modix digital marketing brand and the Xtime aftersales and customer retention brand within the Cox Automotive Retail Solutions group, Incadea provides a single platform for simple, intelligent and integrated dealership management. The existing Cox Automotive CloseIt and Voicesafe solutions will become part of the Incadea offering in the UK.

The Incadea DMS is built on the best technological foundations and the business is Microsoft’s largest Global Dynamics Partner. It helps global OEMs and their dealer networks to manage client relationships and improve dealership productivity through its DMS and CRM software solutions.


Paul Humphreys added: ‘The incadea DMS was designed by people who understand the demands of automotive retailing. The fully-integrated, configurable solution provides the platform for future growth and the opportunity to develop custom solutions. It allows data to flow more freely and efficiently between systems to give OEMs and dealers greater visibility of their operations.’

The Incadea DMS solutions allows all employees to be connected, with preconfigured roles. It is compatible with a wide range of currencies and languages, providing the necessary flexibility for global OEMs and international dealer groups. Customer information is accessed via a secure central hub, with sales, aftersales, marketing and customer service monitored through the relationship management tool. Advanced reporting tools allow real-time monitoring and incadea mobile apps facilitate dealership management anytime, anywhere.

Customers will be able to access Incadea’s vehicle management, finance, parts and service modules to provide them with a connected view of the dealership, tracking acquisitions, inventory, sales performance and customer experience, all in one place.

Martin Forbes, managing director of Retail and Media Solutions at Cox Automotive UK, said: ‘OEMs and dealers should expect their technology providers to supply an open architecture to allow them to operate their systems and processes as effectively as possible. Through our Modix, Incadea and Xtime brands, we are now able to provide digital marketing, dealership management and customer retention solutions that are all in one place and easy to use.’

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Rebecca Chaplin's avatar

Rebecca has been a motoring and business journalist since 2014, previously writing and presenting for titles such as the Press Association, Auto Express and Car Buyer. She has worked in many roles for Car Dealer Magazine’s publisher Blackball Media including head of editorial.

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