• Car Dealer Plus
No Result
View All Result
  • Latest
  • Used Cars
  • Live
  • Forum
  • Power 2020
  • Used Car Awards
  • CDX
  • Knowledge
  • Suppliers Guide
  • About Us
  • Latest Issue
  • Top 100
  • CD Plus
  • Latest
  • Used Cars
  • Live
  • Forum
  • Power 2020
  • Used Car Awards
  • CDX
  • Knowledge
  • Suppliers Guide
  • About Us
  • Latest Issue
  • Top 100
  • CD Plus
No Result
View All Result

Dews Motor Group offering pioneering out-of-hours email support service

Car Dealer Magazine by Car Dealer Magazine
July 10, 2015
0
Home News

 

Dews_Logo_SizedDEWS Motor Group have announced a new 24/7 customer support email service, in what is believed to be a British motor industry first.

The system is designed to provide customers with extra support outside office hours.

The idea came to Tim Ellis, group aftersales manager at Dews, after he saw an American dealership running a similar support service in the US.

Despite not having as much money or resources as other dealers, their customer satisfaction was considerably higher, because of their constant availability to the customers.

Tim monitors the [email protected] email inbox himself, alongside Jason Moorhouse, the group marketing manager.

The pair believe that with the advent of social media, more of their customers are becoming digitally focused. While maintaining their heritage as one of Britain’s oldest car dealers – they were founded in 1910 – they hope to move forward digitally and provide excellent customer relations on social media at all hours of the day.

Jason
Jason Moorhouse

Jason said: ‘Previously there was only a customer care channel at Dews, which would get dealt with when business started again. Now it’s much more efficient – I can put the customer in front of the people they need to speak to, regardless of the time.

‘It was just a natural progression for us as we enjoy social media and interacting with customers on there, and we want to show them they’re dealing with people who care.’

The project was launched last week, and  on Friday evening they received an email from a woman experiencing problems with her car. While it wasn’t an emergency, the email service prevented the problem escalating, said Jason.

‘We loaned a car to her,’ he said.

‘It was as simple as that, but because she had that outlet to be able to talk to us about it outside of operational hours, she contacted us and we were able to sort out a solution.’

The new service is available to customers at all five of Dews dealerships across Halifax. An access-all-hours service could soon be offered to prospective buyers.

MORE: Number of cars bought on finance grows by six per cent

MORE: Ever wondered how the central feature at Goodwood is created?

MORE: Perrys starts work on new £7m dealership in Preston

MORE: Car Dealer Used Car Awards: Why they are THE awards ceremony of the year

On SuperUnleaded.com: Man Doesn’t Like The Police, Jumps Up And Down On Their Car

 

Previous Post

Number of cars bought on finance grows by six per cent

Next Post

VW Group signs UK’s biggest DMS agreement

Related Posts

BMW M posts record sales for 2020 despite ongoing challenges from coronavirus
News

BMW M posts record sales for 2020 despite ongoing challenges from coronavirus

January 12, 2021
Less demand at home and abroad sees car production drop by nearly a fifth
News

Car dealers blast manufacturers for continuing to impose sales targets during lockdown 3 as ‘morally wrong’

January 12, 2021
Ben launches ‘Breakout for Ben’ industry challenge to raise £1m
News

Ben launches ‘Breakout for Ben’ industry challenge to raise £1m

January 12, 2021
CarGurus and Pistonheads combine into one product to increase audience reach
News

CarGurus and Pistonheads combine into one product to increase audience reach

January 12, 2021
News

Auto Trader’s Rebecca Clark wins top gong in Automotive 30% Club’s most inspiring women of the year awards

January 12, 2021
Carwow enjoys healthy car sales in June – despite nationwide drop
News

Car dealers are ready for action in spite of lockdown, survey reveals

January 12, 2021

Want to receive the latest news?

Sign up to the Car Dealer daily news briefing for the latest news and advice during these unprecedented times.

Subscribe Now
Car Dealer Top 100 – The list in full of the most profitable car dealers in the UK
Car Dealer Top 100

Car Dealer Top 100 – The list in full of the most profitable car dealers in the UK

December 21, 2020
Used Car Awards Shortlist: Find out who made it through mystery shopping and are now in running for our gongs
News

Used Car Awards Shortlist: Find out who made it through mystery shopping and are now in running for our gongs

January 6, 2021
Investigation: Should car dealers be selling and delivering during lockdown?
News

What do we know about online used car dealer Cazoo? Who is Alex Chesterman? And will Cazoo float on the stock market?

January 5, 2021
Become a Car Dealer Plus member and get more out of this website including free legal advice
News

Become a Car Dealer Plus member and get more out of this website including free legal advice

January 5, 2021
Used car dealer Cazoo accused of online-only U-turn as it sets up physical sites and closes Imperial dealerships
News

Comment: Why Cazoo founder was naive to label this used car sales business as ‘flawed at every level’

December 1, 2020
Car Dealer Power

Car Manufacturer of the Year – Where did your manufacturer rank in Car Dealer Power 2020?

November 23, 2020
Investigation: What do car buyers want from online car sales? New research reveals customers’ likes and dislikes
Car Dealer Live

Investigation: What do car buyers want from online car sales? New research reveals customers’ likes and dislikes

November 28, 2020
Car Dealer Power

The best car dealer suppliers named in the Car Dealer Power Awards 2020

November 26, 2020
  • Latest
  • Used Cars
  • Live
  • Forum
  • Power 2020
  • Used Car Awards
  • CDX
  • Knowledge
  • Suppliers Guide
  • About Us
  • Latest Issue
  • Top 100
  • CD Plus
Call us: 020 8125 3880

© 2020 Blackball Media

No Result
View All Result
  • Car Dealer Plus
  • Latest
  • Used Cars
  • Live
  • Forum
  • Power 2020
  • Used Car Awards
  • CDX
  • Knowledge
  • Suppliers Guide
  • About Us
  • Latest Issue
  • Top 100

© 2020 Blackball Media

Log In
Register
Register
Server C