DEALERS with Gubagoo can now use Apple Business Chat, the conversational commerce platform announced today.
It means users have a new way to communicate directly with businesses using the Messages app on iPhones and iPads.
Brad Title, chief executive of Gubagoo, which was highly commended in the 2018 Car Dealer Power consumer lead generation category, said: ‘We are thrilled to support Apple Business Chat, which offers a powerful, engaging new way for automotive dealerships to interact with millions of iOS users.
‘Automotive dealerships and OEMs that use Gubagoo can easily sign up to try Apple Business Chat beta.’
Apple Business Chat makes it easy for people to instantly connect with dealerships through the Messages app and view their vehicle inventory, ask vehicle-related questions, book a test drive and schedule a service appointment. All conversations are instantly routed to Gubagoo’s professional chat specialists, who are available 24 hours a day all year round on behalf of the dealership.
Customers are also always in control of whether they share any contact information with a business.
To start Apple Business Chat, they just need to click the ‘Chat with Messages’ button on a Gubagoo-enabled dealership website. A conversation with Gubagoo’s chat specialists will open instantly in the Messages app, and users can take their time responding when it’s convenient.
Apple Business Chat is available in beta for users and businesses around the world, and is built into iOS 11.3 and higher.