This link will encourage all customers to record their level of satisfaction with service and repairs, which will then be displayed on the Motor Codes online review system.
The Motor Codes customer satisfaction survey asks car-owners to rate eleven aspects of car servicing, scoring them from one to ten. Garages will be rated on staff assistance, the booking process, quality of service and repair, level of information provided and the payment cost.
Every Mazda dealer subscribes to Motor Codes, which operates TSI-approved codes of practice that raise and maintain standards in car sales, servicing and repairs and more than 50,000 customers of Motor Codes garages post surveys on the website each year.
Aftersales director, Mazda UK, David Wilson-Green, said: ‘The collaboration with Motor Codes emphasises Mazda’s strong ethos of transparency for customers. Through public feedback to Motor Codes we hope to demonstrate our dealers’ commitment to offering an open, honest and fair service, provided by competent and conscientious staff.’
He added: ‘I’m confident that future surveys by this organisation will indicate that car owners will find a reliable, trustworthy garage whenever they visit one of Mazda’s 135 dealerships or 32 additional Authorised Repairers.’