New research shows used car buyers are most concerned with mechanical reliability

Time 3 years ago

NEW research has revealed that used car buyers are most concerned with a vehicle’s mechanical reliability.

The study conducted by CitNOW found that 71 per cent of buyers considered this the greatest concern when buying a used car.

Alongside worries over mechanical reliability, overall vehicle health and condition dominated consumers’ top concerns about buying in the used market.

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In the survey of 2,000 future in-market consumers also showed that around four in ten buyers have worries over potential bodywork problems, accident damage and electrical faults.

The growing digital marketplace has already had a big effect on buying trends, with just 19 per cent of consumers concerned about the travelling time needed to view a car.

The latest research arrives as part of CitNOW’s ‘Year of the Used Car’ report on the used car market, revealing that a surprising 48 per cent of prospective car buyers are now looking to buy used, with another 20 per cent undecided.

The automotive video pioneer has said that building transparency and trust through video could help allay consumers’ most common concerns about buying a used car and convince undecided buyers.

CitNOW’s Sales app empowers retailers and their staff to send personalised videos of their stock, helping to engage customers with the product while building trust and transparency.

Ollie Parsons, head of sales and client services at CitNOW, commented: ‘While the used car market is enjoying a real purple patch, our Year of the Used Car report shows there is still opportunity for retailers across the UK to boost used sales even further with outstanding customer service.

‘For many motorists the decision to buy used isn’t without its risks; this is where our platform comes into its own. Detailed customer videos can highlight all the essential details to a potential buyer – including mileage and bodywork condition – building a transparent relationship between the retailer and even the most wary of customers.

‘With greater interest in used cars, competition is fierce among retailers, and that extra peace of mind video brings can be the difference-maker to get potential customers invested and, ultimately, onto the sales floor.’

MORE: Recognition for CitNOW in The Telegraph Trade Awards

MORE: CitNOW one of the fastest growing tech companies in Britain (again!)

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Rebecca Chaplin's avatar

Rebecca has been a motoring and business journalist since 2014, previously writing and presenting for titles such as the Press Association, Auto Express and Car Buyer. She has worked in many roles for Car Dealer Magazine’s publisher Blackball Media including head of editorial.

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