12:53 pm, May 31, 2012
MOTOR CODES, the operator of OFT-backed codes of practice for the motor industry, today reveals the most trusted large and small garages in the UK.
Taking the big business accolade is Reynolds of Selby, North Yorkshire, and the winner in the small business category is ABP Motorsport, Shavington, Cheshire.
Garage of the Year, sponsored by Havoline, is an annual initiative, recognising those garages that are committed to providing consistently high customer service standards. In being awarded the title, the winning garages have beaten off competition from a huge field.
Both garage owners were exceptionally proud to pick up the title – one that was decided on by the thousands of motorists who voted in the nationwide contest to seek out the UK’s best car service centres.
Chris Meredith, owner at ABP, said: ‘We treat each and every customer as a mystery shopper, making sure that everybody who comes through the door experiences the sort of service that we’d expect to receive ourselves. The fact that real customer feedback got us in front of the judges makes the achievement all the more rewarding.’
Stephen Reynolds of Reynolds of Selby added: ‘We’re so pleased to be named Garage of the Year because it shows recognition from the community and reflects the long-standing relationships that we enjoy with many of our customers.’
Regional champions
The winning garages were picked from 20 regional champions, separated by a judging panel that included Emma Butcher, consumer editor at What Car? magazine, Peter Lawton, editor of motor industry magazine Car and Accessory Trader and John Jackson of competition sponsor, Havoline. Each garage was also independently assessed by the RAC.
Motor Codes managing director Chris Mason said: ‘The judges certainly had a tough time picking the winners from the shortlist of regional champions and this is indicative of the quality of customer service that motorists across the UK regularly experience.’
Complementing the Garage of the Year competition, Motor Codes offers a postcode-driven garage finder on its website, listing more than 6,800 subscribing garages.
- Chris Mason is pictured, left, with representatives of Reynolds of Selby.
