BCA PRESTON has received national recognition from Toyota and Lexus.
The vehicle remarketing centre has won the manufacturers’ remarketing auction quality programme award for the second successive year, underlining the team’s ability to deliver strong results with excellent customer service.
Andrew Yellop, manager, defleet and remarketing at Toyota, said: ‘Very many congratulations to all of the team at BCA Preston, who have worked tirelessly to achieve the top spot in our prestigious award programme. Their friendly and helpful can-do attitude has often been the key differentiator in what proved to be a tricky period from an operational perspective.’
Lisa Grimsley, regional operations director at BCA, said: ‘We are delighted that the dedication and hard work of our remarketing team in Preston has been recognised with this significant customer award.’
The news follows a period of ongoing investment by BCA in improving and upgrading its remarketing facilities across its nationwide network and in developing digital tools to make the auction experience easier for customers.
BCA officially launched its Buyer App earlier this year to help users find the vehicles they need more quickly and easily while on the go, while the award-winning Dealer Pro service was also launched as an app and integrated with BCA Partner Finance to enable dealers to finance a part-exchange instantly on the forecourt.
In our picture are, from left, Howard Ryder, branch manager, BCA Preston; Mark Woodman, account executive, BCA; Andrew Yellop, manager, defleet and remarketing, Toyota and Lexus; and David Prosser, business operations manager, BCA Preston.