11:14 am, June 4, 2026
A claims management company has been placed under investigation by the Financial Conduct Authority over its handling of the motor finance scandal.
The FCA says it is looking into allegations that Consultation Claims Limited (CCL) may have signed up consumers without their consent.
It is also claimed that the firm may have forged customer’s signatures in relation to compensation claims between April 2025 and December 2025.
The regulator is now working to establish how into how customers were contacted, what they were told during and after sign-up, and the information they were given about exit fees.
Anyone who thinks they may have been unknowingly signed up by CCL is now being invited to complain to the firm. Customers unhappy with the outfit’s response should omplain to the Claims Management Ombudsman.
In a statement issued this morning (June 4), the FCA said: ‘The Financial Conduct Authority has opened an enforcement investigation into Consultation Claims Limited following concerns about its conduct in the period April 2025 to December 2025 in relation to motor finance claims.
‘The FCA is investigating concerns that consumers may have been signed up during the period April 2025 to December 2025 without their consent, with some allegations that signatures have been forged.
‘The FCA is investigating the full customer journey, including how customers were contacted, what they were told during and after sign-up, and the information they were given about exit fees.
‘Announcing the investigation allows consumers who may have unknowingly been signed up or who may have been presented with documents purporting to be signed by them when they have not, to complain to CCL.
‘If those customers are not happy with the firm’s response, they should complain to the Claims Management Ombudsman.
‘The FCA has not reached any conclusions as to what has happened or as to whether CCL has breached any relevant requirements.’
The FCA previously fired a warning to law firms who are representing clients involved in motor finance commission claims.
The watchdog has teamed up with the Solicitors Regulation Authority (SRA) to make sure that all rules are being followed, as claims continue to build up.
The regulators say that claims management companies and law firms need to make sure that consumers do not have multiple representatives for the same claim and are not charged excessive termination fees.
