BT slaps car salesman with £192,000 work phone bill during a four-day family holiday to Turkey

  • A car salesman managed to run up a £192,000 bill on his work phone while on holiday
  • John Nisill used 46GB more than work contract allowed
  • BT agree to waive the bill after admitting it was ‘very significant’

Time 1:10 pm, February 9, 2022

A car salesman left bosses open mouthed after it was discovered he had run up a £192,000 bill on his work phone during a four-day family holiday to Turkey.

John Nisill, of AAA Performance in St Helens, said he ‘nearly fainted’ when he saw the bill back in October.

The 40-year-old salesman said he had only used the phone to check emails and make 16 minutes of calls during his break in Marmaris.

However, he was left gobsmacked when BT claimed he had used up 43GB of data at a cost of £192,000.

He was only made aware of the issue when his boss – who had seen the costs racking up – contacted him to say the bill was a ‘little high’.

Describing what happened, he told The Sun: ‘My boss called and said you’re going to have to switch off the phone. The bill seems a little high.

‘I said “What is it?” He said £100,000. Next day he phoned back and said, “Definitely switch it off, it’s now £192,000”.’

Nisill was not made aware of the growing fees as his phone is on a business contract which does not send him alerts.

Instead it went to his boss, who couldn’t believe what he was seeing. He put it down to a ‘computer error’.

Paul Trotter, Nisill’s boss at AAA Performance, said: ‘It is obviously a computer error.

‘I’ve had a look at the bill and it shoots up £80 every 30 seconds or so.

‘That’s just not possible.

‘Even if John was downloading Hollywood blockbusters there’s no way he’d have gone that much over.’

In response to the mammoth bill, BT agreed to waive the bill after conceding it was ‘very significant’.

A spokesman for BT added: ‘We understand this is a very significant bill to receive, so, on this occasion, we are waiving the surplus roaming charges.

‘In this case, the customer was on a BT Business mobile plan which included a monthly data allowance of 250MB. When travelling in Turkey he far exceeded his agreed limit by consuming 46GB of data.’

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Jack Williams's avatar

Jack joined the Car Dealer team in 2021 as a staff writer. He previously worked as a national newspaper journalist for BNPS Press Agency. He has provided news and motoring stories for a number of national publications including The Sun, The Times and The Daily Mirror.

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