9:44 am, December 16, 2011
CHEVROLET has named its Top Technician for 2011 – Luke Parlett of W H Brand Chevrolet in Spalding.
Parlett won the award for completing a comprehensive training programme and for his excellent customer service skills.
The process has come to it conclusion following the announcement of five regional winners in August.
The winners were selected after an extensive judging process, which included initial nominations from dealers, service managers and aftersales managers.
Each of the shortlisted technicians won the opportunity to work with the highly trained Chevrolet motorsport crew at RML. Finalists were able to demonstrate their technical skills by helping the RML team prepare the Chevrolet British Touring Cars, for all important Sunday races.
The final selection process was overseen by Chevrolet’s national aftersales manager, Jennie Chinn and included feedback from the RML team as well as recommendations from Chevrolet’s managing director, Mark Terry.
Speaking of the Top Technician Award, Chinn said: “Chevrolet runs an extensive training programme for all its aftersales managers and technicians to ensure that we are able to provide the very highest levels of technical expertise and customer satisfaction.
‘Luke has excelled at all of the courses in which he has taken part and has consistently shown the highest level of dedication to customers.’
Parlett has been a technician for 12 years and has been working at W H Brand Chevrolet for eight of those. He has completed both bronze and silver level Chevrolet training courses, which include modules on customer service, workshop methods, vehicle electronics and diagnostic tools.
Parlett will receive a VIP track day to one of the Palmersport circuits, a £250 voucher towards a selection of Silverline tools and a £250 voucher for the whole W H Brand service team to spend on a night out of their choice.
