TWO Volvo dealerships in West Yorkshire have been awarded top customer service accolades from the county’s trading standards service for the ninth and second year running.
Clive Brook Volvo said achieving the Motor Trade Partnership Excellent Customer Service Award underlined its commitment to putting customers first since the dealer group opened its Bradford showroom in Canal Road in January 2008 and its Leeds Road site in Huddersfield in April 2015.
Managing director Clive Brook said: ‘Everyone at Clive Brook Bradford and Huddersfield are delighted to have won this accolade for the ninth and second consecutive year respectively. All staff members take real pride in delivering great service to every customer who calls, emails or visits us at the dealerships, so this is a testament to them.
‘It’s brilliant to see an external awarding body, one that is solely focused on the consumer, recognising this fantastic demonstration of their commitment.’
The awards were made after a rigorous audit of the dealerships by West Yorkshire Trading Standards Service. As a member of the Motor Trade Partnership, Clive Brook has to undergo the intensive annual audit of its sites, adhere to a strict customer complaints procedure and only carry out servicing or repair work with the customer’s permission.
Clive Brook Bradford was also voted one of the Best Car Dealers 2017 in Auto Express’s Driver Power survey.
Pictured at top: Richard Westerman, sales manager at Clive Brook Huddersfield, receives the dealership’s award from Lauren Riach, regulatory compliance officer at West Yorkshire Trading Standards Service
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