12:06 pm, September 11, 2017
GFORCES has officially partnered with dealership reviews and ratings outfit JudgeService to strengthen resources for dealerships.
JudgeService’s review and feedback software will be introduced across the range of NetDirector products and services from GForces, giving the hundreds of franchised and independent vehicle retailers using the platform access to a powerful new tool for monitoring and improving customer service ratings.
Paul Hilton, pictured, retail sales director at GForces, which provides digital technology, marketing and consultancy services, said: ‘We have worked alongside JudgeService for some time and have always seen their services as complementary to our own. By working together in official partnership, we can provide a unified set of products to our dual audiences, combining the complementary, brand-building expertise both our companies have to offer.’
JudgeService collates customer experience feedback from all aspects of the user journey, from new vehicle sales through to parts, servicing, and bodyshop repairs. The surveys come straight from dealership data, and are designed to help retailers improve customer service.
Neil Addley, JudgeService managing director, said: ‘Both GForces and JudgeService use data to drive our services and provide insight into our clients’ buyers. And our companies are also purely automotive in focus.
‘We believe JudgeService provides the best and most direct customer ratings and reviews in the industry. By integrating our product with GForces’ next-generation NetDirector platform, we can offer a robust, transparent and straightforward service, and make it accessible to hundreds of retail groups and independent operations.’
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