9:51 am, February 1, 2011
CAR supermarket giant Motorpoint is set to officially open its new call centre in Derby today.
The firm spent a six-figure sum transforming an entire floor at St James House on Mansfield Road in the city, a move that is likely to result in the creation of more than 30 new jobs.
The 9,000 square foot call centre will not only handle sales calls for Motorpoint Derby but the company’s other mega sites in Burnley, Glasgow, Newport and Peterborough. It will also act as a base for the company’s award-winning customer services team. Together, the 60-strong workforce is expected to receive in the region of 75,000 calls a year from customers in the UK and Ireland.
Motorpoint’s call centre has been based within the company’s headquarters on Chartwell Drive in Derby since 2000. It currently sells an average of 25 cars a day over the telephone. Earlier this year it completed its’ 70,000th sale.
Jon Baird, Motorpoint call centre general manager: ‘We opened our call centre at a time when the idea of buying a car over the phone was completely unheard of.
‘But technology has moved on considerably since then and today buying a car over the phone has become the norm.
‘However, our previous site simply didn’t have the facilities to accommodate the team comfortably and after a year of searching for a suitable location, we’re delighted to moving to St James House. It’s a purpose-built environment, with excellent facilities throughout, plus additional space for new team members as and when required.’
