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The Motor Ombudsman achieves Investors in People Silver standard

Time 3 years ago

THE Motor Ombudsman, the automotive dispute resolution provider, has achieved the prestigious Investors in People Silver standard, demonstrating its commitment to realising the potential of its staff.

The new status puts The Motor Ombudsman in the top 13 per cent of Investors in People-accredited businesses in the UK.

Established in 1991, Investors in People is the UK’s leading accreditation for business improvement through people management.


The Motor Ombudsman previously held the bronze standard which it gained under Motor Codes in 2015.

In order to reach Silver status, The Motor Ombudsman had to meet a number of stringent requirements.

The comprehensive assessment process included staff anonymously completing an online questionnaire, where they were asked to evaluate the company in a variety of areas.

Bill Fennell, chief ombudsman and managing director of The Motor Ombudsman, pictured, added: ‘People are the most important part of our business and lie at the heart of our success and what we do.

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‘We are very proud that our commitment to the development of our staff has been recognised with this very special accolade, and we couldn’t have achieved it without the exceptional efforts of our team.

‘The evaluation has also identified areas where we can drive our internal standards and staff engagement even higher.’

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Dave Brown's avatar

Dave, production editor on Car Dealer Magazine, is a journalist with more than 30 years' experience in the worlds of newspapers, magazines and public relations.

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