Online service booking proves a hit with Hyundai customers

Time 8:26 am, July 23, 2014


HYUNDAI has launched an online service booking facility across its network of 178 UK dealers and authorised repair centres.

The new system will enable customers to make a booking for routine servicing or repairs at any Hyundai dealer in five easy steps.

The intuitive system uses registration number recognition technology, minimising customer data input. Users are presented with clear dates and time slots to choose from and provided with the option of a convenient collection and delivery service.

Customers are then sent an immediate email confirmation of their appointment.

Tony Whitehorn, president and CEO, Hyundai Motor UK, pictured, said: ‘The introduction of our online booking facility is just another of the many qualitative enhancements we are making to maximise customer satisfaction across the Hyundai dealer network.

‘We have already seen more than 150 bookings since the system went live just three weeks ago, the majority of which were placed outside of normal dealership opening hours.”

Hyundai is also caring for a growing number of older Hyundai vehicles, with a range of tailored servicing packages.

Hyundai’s ‘5 Year Plus Servicing’ packages are designed especially for older vehicles and are available in ‘Base’, ‘Interm’ or ‘Full’ versions, with a range of additional services also available. These packages ensure older Hyundais are properly looked after.

Dave Brown's avatar

Dave, production editor on Car Dealer Magazine, is a journalist with more than 30 years' experience in the worlds of newspapers, magazines and public relations.

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