VOLVO Car UK has appointed a new customer experience development manager.
Nicola Langley, pictured, has been chosen to fill the newly created role, in which her job will be to make sure that Volvo customers receive a ‘premium experience to match the company’s new range of premium cars’.
Before taking the position with Volvo, Langley was customer experience director at business telecommunications company Onecom. She has also held managerial roles at both Vodafone and Virgin Media.
Langley will work closely with Volvo’s training and customer relations departments in order to ensure all of the company’s customers receive a consistent high quality service.
‘This is an incredibly exciting time to be joining Volvo,’ said Langley. ‘With the brand and its products in the middle of a revolution, there’s so much to engage with our customers about. This also makes now the perfect opportunity to shape the way everyone at Volvo works together to give our customers an easy and rewarding ownership experience.’
David Baddeley, operations director at Volvo Car UK, said: ‘Nicola has a successful history of helping businesses improve their customer experiences, and her perspectives in this respect will be a great benefit for us as we cement our position in the premium car segment.’
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