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Consumers admit confusion and regret over car finance packages

Time 1:38 pm, January 18, 2018

A QUARTER of drivers who pay for their car on finance didn’t understand the options open to them when they took out the agreement, a new study has revealed.

The research into leasing by RAC Flexiloan also found that nearly 72 per cent of the 400 drivers polled didn’t shop around. Instead, they just took the first product recommended by the dealer.

This, the finance provider says, reveals a picture of confusion and even timidity on the part of car buyers, with a majority not having the confidence to challenge a dealer or finance company to get the best arrangement for them.


Meanwhile, a study into car finance – by discounts website Voucher Codes Pro – found that more than a third of car owners on a finance plan struggle to meet the payments and end up regretting their decision to buy their vehicle that way.

Half of the 2,100 people surveyed said they had been unable to meet other financial commitments, such as mortgage, rent or utility bills, because of their additional outgoings.

The RAC poll also found that 30 per cent felt they had little or no control over deciding how much deposit to put down, the size of their monthly payments and the scale of their optional final payment, with the dealer or finance company driving the process.

RAC Flexiloan spokesman Alastair Crossley said: ‘It’s easy to see the appeal of driving away a new or nearly new car by paying a low deposit with low monthly payments, as this is something that is used by car dealers across the country to encourage us to part with our hard-earned cash.


‘But our research suggests just how in control dealers and car finance companies are when it comes to deciding how much buyers end up spending – which is a worry.

‘A car is one of the single biggest financial commitments we can make and we should, in theory, enter any financial agreement armed with the right information and the confidence to challenge a poor deal when we see one. But our research suggests that it is actually the dealer or finance company that is really running the show.’

However, the National Franchised Dealers Association has pointed out that there are stringent rules for dealers when offering finance and that consumers have a role to play in ensuring things go smoothly.

Sue Robinson, NFDA director, said: ‘FCA regulations for motor finance make it clear that any important information needs to be detailed and explained.

‘Franchised dealers take rigorous steps to be compliant with consumer credit rules, they are highly regulated and can only offer car finance under strict conditions. In franchised dealerships, finance specialists take the consumer through the finance offering to ensure that the most suitable offer is agreed upon by both sides.

‘NFDA would always encourage consumers to shop around when buying a car on finance and ensure that they understand the finance offered.’

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Car Dealer has been covering the motor trade since 2008 as both a print and digital publication. In 2020 the title went fully digital and now provides daily motoring updates on this website for the car industry. A digital magazine is published once a month.

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