The National Franchised Dealers Association’s Alternative Disputes Resolution Service (ADR) has received approval from the Chartered Trading Standards Institute (TSI). The service is independently run by the National Conciliation Service (NCS).
Details of the service appeared in the latest edition of Workshop magazine, which was sent free with Car Dealer.
The approval comes as the new Alternative Dispute Resolution for Consumer Disputes regulations come into force tomorrow. They are designed to give consumers greater access to ADR services and help them avoid expensive legal court proceedings around disputes.
NCS is a long-established disputes resolution service offering unbiased consumer support, through conciliation and arbitration. It also underpins the consumer helpline on the NFDA’s Trusted Dealers website, making it the first of its kind on a used-car classified site.
Sue Robinson, director of the NFDA, said: ‘Representing 85 per cent of franchised dealers in the UK, it is crucial the NFDA has an ADR procedure that can serve their large customer base in the unlikely event a problem arises.
‘Having an accredited ADR service is not only important to give customers who buy from NFDA members peace of mind, but also to let them know that, if in the unfortunate event something does go wrong and needs to be disputed, they’ll receive a first-class service to help put it right.
‘All NFDA members abide by a strict set of regulations which ensure customers are given a fair deal and the buying process is transparent. We hope that although we offer an ADR service and that dealers and consumers alike appreciate this, it is something they do not need to use.’
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